Effective Date: 9th March 2026
Online Payment Terms
Introduction
These Online Payment Terms apply to payments made through the website of Westbourne Block Management Limited (“we”, “us”, “our”). By making a payment through this website, you confirm that you have read and accept these terms.
1. Payment Authorisation
By submitting your debit or credit card details and completing a payment through this website, you confirm that you are authorised to use the payment card provided, that the payment details supplied are accurate and complete, and that you authorise Westbourne Block Management Limited to process the payment for the amount displayed at the time of the transaction. Payments are processed through a secure third‑party payment service provider.
2. Payment Processing
All card payments made via this website are processed securely through our payment provider in accordance with applicable UK payment regulations. We do not store full debit or credit card details on our website servers. Payments are subject to authorisation by your card issuer. If your payment is declined, we will not be responsible for any delay or non‑payment resulting from that refusal.
3. Allocation of Payments
Payments made through this website will normally be allocated to the account, property, or invoice reference entered at the time of payment. It is the payer’s responsibility to ensure that the correct reference information is provided. We cannot accept responsibility for delays, misallocation, or reconciliation issues arising from incorrect or incomplete references.
4. Service Charge Payments
Where payments are made towards service charges, reserve fund contributions, or other sums due under a lease, online payments will be credited to the relevant property account associated with the reference provided. Payment through this website does not alter the obligations set out in the relevant lease or management agreement, and any sums paid will be treated as payments on account of the amounts due under the lease or service charge demand. If a payment is made without sufficient reference information, we may need to contact the payer before the funds can be correctly allocated.
Acceptance of an online payment does not constitute confirmation that the amount paid is correct or that the relevant service charge demand is valid, and all sums remain subject to review and reconciliation in accordance with the terms of the lease and applicable legislation.
5. Refunds and Payment Errors
Refunds will generally only be issued where a payment has been made in error or an overpayment has been identified on the relevant account. Where possible, refunds will be returned to the original payment card used for the transaction. Refund requests should be submitted in writing to [email address], providing details of the payment and the reason for the request.
6. Disputed Transactions
If you believe that a payment has been made incorrectly or without authorisation, you should notify us promptly so that the matter can be investigated.
7. Consumer Rights
Nothing in these terms is intended to affect or limit any rights you may have as a consumer under applicable consumer protection legislation.
8. Availability of Online Payments
While we endeavour to ensure that the online payment facility is available at all times, we cannot guarantee uninterrupted access. The service may occasionally be unavailable due to maintenance, system updates, or technical issues outside our control.
9. Privacy and Data Protection
Any personal information provided in connection with an online payment will be processed in accordance with our Privacy Policy, available at: https://www.wb19.co.uk/policies/privacy-policy
10. Changes to These Terms
We may update these Online Payment Terms from time to time. The current version will always be available on this website.
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