Property management is not a regulated industry, but we have chosen to be regulated by the Royal Institute of Chartered Surveyors (RICS) and are individually Members of the Institure of Residentail Property Managers (IRPM). This means that:
We are registered for complaints and redress with the The Property Ombudsman.
Where we hold funds for a client, each client is given their own dedicated bank account and all funds are held by us as a Trustee or Agent.
Neither we nor the Bank (Barclays) are entitled to combine any of the accounts we hold, or to exercise any right of set off or counterclaim against money in that account in respect of any sum owed to it on any other account we manage. Any interest earned on the account is credited to that account and not to us.
We will pay invoices based on each client's preferred arrangement, and we do query any unexpected charges.
We practice double-entry bookkeeping, and each client account is reconciled every month.
For shared houses and buildings, we charge a fixed annual fee to each flat. For individual clients and Communal Gardens there is only one fee (still fixed).
Where appointed, we have separate charges for our Additional Services. We also charge for preparing:
We do not charge a percentage fee for any works or maintenance, and there are no hidden charges in our contracts.